FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Ordering
You can place an order by visiting our website and selecting the desired items or by calling us at 514 535-0149. Please note that for delivery service, we require a minimum order of $150.
To add items to an existing order, we must be notified by email and/or phone 24 hours before delivery. Maximums apply. To remove items from an existing order, we must be notified in advance, 1 week before delivery.
When you receive your order, it is important to check it immediately. This allows us to correct any errors. We can then exchange, complete, or credit the faulty items in the order. Our sales service can guide you through this process.
You can send us an email at info@pretatable.ca and we will be glad to assist you.
We accept major credit cards (Visa and Mastercard). For any questions, email us at info@pretatable.ca or call us at 514-535-0149.
Allergies & Dietary Restrictions
We have a menu that includes allergen-free meals; please refer to our labels to make it easier for you. However, as our company is not entirely free of allergens, we cannot guarantee the absence of traces in our dishes. Inquire with customer service for more information.
Delivery
We ask for a notice of 24 hours. You can place your order directly online and must pay the total bill at the time of booking.
We deliver from Monday to Friday from 6 am to 6 pm. Please note that if you are not at home, the box will be left at the door or main entrance.
We deliver locally in the Greater Montreal area for a flate rate of 40$ .
The driver will leave your package at your door if no one answers. Please leave a note if you want our team to leave it in a specific place. We are not responsible for stolen packages.
Refund
We do not offer refunds. But trust us, you will love it!
To cancel an order without charges, you can do so within one week's notice. Any order canceled after this deadline will not be refunded.